Call us now on 0845 160 4040
About Us
4 Legal supplies outsourced legal services, processes and products to businesses, including insurance companies, law firms and membership and trade bodies. These services, based in Manchester, include legal helplines, data capture and other contact centre functions. We also supply unique processing systems and web- and paper-based educational materials.
Our procedures, communication and response systems have been developed to ensure that we offer our business partners and customers the services they want, when they want them. These are supported by service level agreements, comprehensive reporting and independently recognised high quality standards.
We regularly get feedback from the clients, consumers, policy holders and members that have used our services and satisfaction levels are consistently high.
Expert Technical Support
Delivering world class legal services demands a world class technology infrastructure. Many organisations lack the resources required to develop and maintain this infrastructure independently, compromised by available time and competing business priorities.
4 Legal's tailored services benefit from considerable investment in information and communications technologies, backed up by solid IT Service Management best practices, designed to take the pain out of capacity and availability planning, service continuity management, disaster recovery and compliance. Our innovative systems are always available, always ready to serve your customers.
You can be confident that our telephone, online, data capturing and PI Casetrack services are all fully supported by a UK based Service Desk with 24/7 operations and the latest diagnostic incident and problem management systems.
Making a complaint
If you are not happy about any aspect of our service, please let us know. You can read our complaints procedure.
Please write to the complaints manager at this address
4 Legal
1st Floor
St James' House
7 Charlotte Street
Manchester
United Kingdom
M1 4DZ
Or call us on 0845 160 4040
Or email us at enquiry@4legalsolutions.co.uk