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Complaints
Our service to you
4 Legal is dedicated to providing a high standard of service to everyone at all times.
However, we recognise things can go wrong from time to time. You can complain to 4 Legal about any aspect of our service.
How to complain
You can make your complaint:
- In writing
- By email
- By phone
- In person
Please include the following information:
- What went wrong
- When it happened
- Who you dealt with
- How you would like it resolved
How we will handle your complaint
We will always acknowledge your complaint within two days. We will:
- Give you the details of the individual handling your complaint and how to contact them
- Investigate your complaint
- Resolve it within 28 days – we will inform you of any delay, explain why and tell you when we expect to resolve it
- Tell you who to contact if you feel the matter remains unresolved
If we uphold your complaint, we will apologise, explain what went wrong and how we will prevent it from happening again.
We will always respect your right to confidentiality and not treat you any differently for complaining.