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Expert legal services – data capture and reporting
Every month, 4 Legal’ expert team manage thousands of calls that need more than just a short response. In handling these calls for clients, we need to have an in-depth understanding of their service requirements. Furthermore, our clients trust and expect us to deliver a package tailored to meet these needs.
As well as providing legal information to callers, some of our clients also require data capture and distribution.
Data capture and reporting – accuracy
Irrespective of the particular demands of a call, accurate data entry is essential.
4 Legal will design and develop a bespoke database for your particular needs to ensure we correctly capture the data you want and only the data you want. Expert design minimises the risk of error and data inaccuracy.
The data capture team are trained and regularly monitored to ensure they always adhere to our high standards.
Data capture and reporting – reports and key performance indicators (KPIs)
Whatever your requirements, personalised reporting comes as standard. Service level agreements are used as a base benchmark with KPIs used to monitor and report on our delivery.
The reports are automated, so you can receive them as frequently as you require ensuring your customers are being served as you want them to be.
Data capture and reporting – call screening
Some of your services may be limited to particular customers or you may require screening depending on the nature of the call. The account team at 4 Legal will work closely with you to develop a solution for your needs.
Data capture and reporting – call transferring
If required, calls can be taken, screened and transferred to any point in the UK or the world.
Data capture and reporting – telephone skills and legal expertise
4 Legal is a step ahead of its competitors. No other organisation can offer confident, personable telephone skills and straightforward legal advice with the independent accreditation of the Contact Centre Association.