Call us now on 0845 160 4040
Expert legal services at the end of the phone – bespoke legal helplines
Legal helplines – building loyalty
Your customer's experience is critical to the success of your business and helping your customers with their legal problems can add ‘real value’ to your relationship.
Whether this is help is received as a member, employee, policy holder or client, your reputation can be enhanced and help you maintain and build their loyalty
Legal helplines – always available
No one knows when they are going to need legal advice, but knowing they have a number to call when they need it is a comforting thought.
4 Legal already provides bespoke UK-based contact centre legal helplines to the policyholders and members of many Insurers, membership organisations, trade unions and federations.
The demands of these organisations vary. 4 Legal’s expert team are here to ensure the service you require for your members is delivered to agreed KPIs and is available 24/ 7 if required.
Legal helplines – our expertise
- Conveyancing and leasehold concerns
- Family problems
- Personal injury claims
- Issues surrounding inheritance tax
- Wills and probate
- Landlord and tenant disputes
- Faulty goods and other consumer matters
- Employment issues
- Property and neighbour disputes
- Insurance problems
- Driving and MOT offences
- Court proceedings
- Criminal matters
- Small business issues
- Education problems
- Tax and finance including debt advice
- General matters of tort
Legal helplines – a service you can trust your customers with
We realise the importance of being able to trust your customers’ calls to an organisation that values service and is dedicated to meeting their individual needs.
Our 30-seat contact centre has been awarded the Contact Centre Association’s global standard accreditation and works to many stringent service level agreements; some of which expect service levels of 99 per cent. So you can be sure your customers are in good hands.
Legal helplines – flexible solutions for all your needs
Most of our service is delivered over the phone, but we also have webchat and email solutions available. These services are becoming increasingly popular and can help promote accessibility.
Legal helplines – contact us now
Please call or email
Julian Rose 0161 383 3508 julian.rose@4legal.co.uk